How can I purchase tickets?

  • You may purchase tickets through

-Any Kong Seng Retail Sales
-Call our 24 hours hotline to reserve tickets (Payment shall be settled by credit card)
-Use our online ticketing service (Payment shall be settled by credit card)

How can I do the settlement when I purchase tickets through telephone or Internet?

  • We accept payment made by VISA or Mastercard. Please follow the instruction and fill in the correct information when you purchase tickets online.

How can I collect my tickets?

  • You may choose to pick up the tickets at any Kong Seng retail sales or choose to deliver the tickets by mail.

What shall I show when I collect the tickets?

  • The tickets must be collected by the cardholder, please show the credit card and the tickets confirmation code.

Can I ask other people to collect the tickets for me?

  • The tickets must be collected by the cardholder, any form of authorization is not accepted.

Can I choose seats when I purchase tickets online?

  • To choose seats, please register or sign in as a member.

If the event is canceled or reschedule, can I get the refund?

  • We will do the refund according to the instruction of the organizer.

Will the event be canceled because of storm, typhoon or other bad weather? Can I ask for refund in such situation?

  • The real situation will be according to the organizer’s arrangement. We will put the latest news in the website.

If my tickets were lost or ruin, can I get a reprint tickets?

  • Please visit Kong Seng Retail Sales to fill in the lost tickets form. We will verify the information and pass to the organizer to arrange the admission.